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Live Operator Service: 08-10-26-46-26

Live operators are available from 0800-1700 Central European Time to assist you with the non-immigrant visa procedure and with the appointment process.  Please DO NOT call the live operators to discuss any issues related to immigrant visas.  If you have questions related to immigrant visas, please go on the immigrant visas page.

Please have your passport and major credit card or bank card ready when you call.

  • From the United States and Canada, dial 011-33-8-10-26-46-26
  • From all other countries, dial +33-8-10-26-46-26
  • Calls are 14€50 per call.

Other Contacts

Queries related to the Electronic System for Travel Authorization (ESTA) may be directed to the official website of the U.S. Department of Homeland Security’s Customs and Border Protection (CBP) agency at:

Queries related to US border controls and reception at U.S. ports of entry may be directed to the Department of Homeland Security’s Traveler Redress Inquiry Program (DHS TRIP) at This program provides a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experienced during their travel screening at airports or train stations or crossing U.S. borders, including:

.  Denied or delayed airline boarding;

.  Denied or delayed entry into and exit from the United States at a port of entry; or

.  Continuously referred to secondary screening.