For non-immigrant visa appointments and information, please click here.
Queries related to the Electronic System for Travel Authorization (ESTA) may be directed to the official website of the U.S. Department of Homeland Security’s Customs and Border Protection (CBP) agency at: http://www.cbp.gov/xp/cgov/travel/id_visa/esta/.
Queries related to US border controls and reception at U.S. ports of entry may be directed to the Department of Homeland Security’s Traveler Redress Inquiry Program (DHS TRIP) at http://www.dhs.gov/files/programs/gc_1169676919316.shtm. This program provides a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experienced during their travel screening at airports or train stations or crossing U.S. borders, including:
- Denied or delayed airline boarding;
- Denied or delayed entry into and exit from the United States at a port of entry; or
- Continuously referred to secondary screening.