Citizen Services
Contact
Contacting the American Citizen Services Unit of the U.S. Embassy in Paris
Consular staff monitor e-mails weekdays from 9:00 to 5:30 p.m. to ensure rapid responses to all your questions. Most questions are answered immediately while others may require more time. Our service commitment to you: we make it our priority to answer your questions within 24-48 hours.
Prior to contacting us, however, you should check the following website links which contain important information that is often the subject of e-mail queries:
U.S. Passports and Citizenship
If you do not find the information required on the pages cited above, you may contact the U.S. Passport and Citizenship Unit by e-mail at: passportsparis@state.gov.
Other Consular Services
- Notarial Services
U.S. consul acting as notary public for marriage and PACS agreements in France, powers of attorney, banking, real estate or other purposes to be used in the U.S. - Voting in the U.S General Elections by Absentee Ballot
- Federal Benefits (U.S. Social Security Administration)
- Travel Registration and Security (registering with the Embassy)
- France A -Z (attorneys, doctors, driving in France, Franco-American organizations, marriage & PACS, and more).
- The Internal Revenue Service (I.R.S.)
If you do not find the information required on the pages cited above, you may contact the American Citizen Services Section of the U.S. Embassy by e-mail at: citizeninfo@state.gov.
For other types of inquiries concerning your stay in France, we refer you to the materials posted on the Embassy Homepage of our website or on the U.S. Department of State Website.
U.S. or Foreign Visas
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Due to the individual nature of U.S. visas, we do not answer visa questions by e-mail. If you have a U.S. visa question, please go to this website page U.S. Visa Information, or call the Visa Information Service.
The U.S. Embassy does not provide assistance concerning French visas matters. You may refer to the French Embassy's website or to this information sheet.