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Emergency Contact

In Case of Emergency

Emergency assistance: weekdays after business hours, weekends and U.S and French holidays

For a death, serious accident, or life-threatening health issue of a U.S. citizen in France, or about a missing person or child:

  • Telephone 01 43 12 22 22  [then dial 0 (zero) when you hear the automated greeting]
  • From the United States, telephone 011 33 1 43 12 22 22 [then 0 (zero)]

Note: the time difference between Washington D.C., and Paris, France is + 6  hours (9:00 a.m. EDT is 3:00 p.m. in Paris) 

Emergency assistance:  during normal business hours, Monday through Friday from 9:00 a.m. to 6:00 p.m., excluding U.S and French holidays:

  • Call the above numbers weekdays during business hours for emergency assistance, or send an e-mail to our emergency e-mail box. 
  • For routine questions, please contact us by email.  

In order to maintain telephone lines available for emergencies only, the preferred way to contact us is via email, average response time, 24 hours.

Lost/Stolen Passport and Emergency Travel Needs

Non-Emergency Issues:  please see information on all U.S. Citizen Services.

The U.S. Citizen Services unit does not answer U.S. Visa questions.

Emergency Resources

Know before you go! 

Prior to your departure for France, please refer to the  Country Specific Information Sheet for France and Monaco issued by the Department of State.

Lost Your Passport?

  • Although the loss of a U.S. passport can be inconvenient, it is not a life or death emergency for which we can provide after-hours service.  We want to help you replace your passport as soon as possible during our weekday business hours. Please see our Lost/Stolen Passports page.

Out of Money?

  • Running out of financial resources while traveling abroad can be an emergency.  Outside of office hours, we can help you connect with family and friends on the homefront who can help out by transferring money to you wherever you are.  Visit this website page to learn about receiving money in France.


  • STEP PROGRAM Living in France, or traveling around the globe − American citizens may enroll in the State Department’s Smart Traveler Enrollment Program (STEP) to receive travel updates, assistance in emergency situations, and routine embassy information.